Check my claim Check claim
Or call free on:
We take your data seriously. See our privacy policy & terms.
By submitting this form you agree to be contacted by our partners.

When you submit your details, you'll be in safe hands. At Consumer Injury Claims, we work with various partners. All our solicitor partners are regulated by the Solicitors Regulation Authority. Their friendly legal services advisers will call you to talk about your claim and give you free, no-obligation advice. Our Partners may pay us a marketing fee for our services.

By submitting your personal data, you agree for your details to be provided to our partner upon your request so they can contact you to discuss your claim.

If you win your case, your solicitor's success fee will be taken from the compensation you are awarded - up to a maximum of 25%. Your solicitor will discuss any fees with you before starting your case.

Bus Accidents

If you have been injured in a bus accident you can make a compensation claim because buses and coaches can carry a large number of passengers, both seated and standing, there is potential for several injuries in the unfortunate event of a collision, emergency stop, or other accident.

Bus passenger injuries happens when passengers are thrown around in the bus, likely because they are not properly controlled. Common injuries include such as cuts, bruises, whiplash, fractures, and head injuries.

You are entitled to claim personal injury compensation if you have been injured as a passenger in a bus or coach accident. Personal injury compensation helps to compensate you for your pain and suffering along with any expenditure that was incurred as a result of the accident, and for lost savings.

It’s always best to speak to a personal injury expert about your claim before making a claim. They will go through your case and give advise you on your next steps. They will also be able to assist you in obtaining the information you will require to make a compensation claim. Contact us today on to speak to once of our expert advisors for no obligation advice.

Who to make a compensation claim against

Every circumstance is completely different. There can be many people involved which can cause making a claim much more complicated. Who was it who acted carelessness? Which party was at fault? You will claim compensation from the bus or coach company that you were traveling if the accident was caused because of the bus driver. On the other hand, you will claim against him or her if another road user was responsible for the accident. The accident may occur due to poor road maintenance. In this case, you will be able to claim from the local council or other responsible authority.

Bus accidents involving other vehicles

When a bus crashes, it is not only the passengers whose life is in danger and suffering personal injuries. Other road users, such as car drivers, cyclists, motorbike riders, and pedestrians life also be at risk of injury. You could be entitled to make a claim for compensation if you have been injured as the result of an accident caused by a bus. As is the case with all other vehicle drivers on the road, bus drivers must have insurance that will cover the event of an accident. The compensation claim you make will be against the insurance policy held by the bus driver (or his company) if any personal injury

The scale of bus accident injuries

Although a large number of bus journeys pass off completely safely and with no injury, the sheer numbers of such journeys which take place every year mean that accidents are sometimes bound to happen. Latest figures in 2018/19, collected by the Department for Transport, there were 4.32 billion journeys made by bus in England with just over half of these journeys taking place in London. The figure is provided by the bus companies themselves which count each time someone boards a bus as a single separate journey.

The legal obligations of bus companies

In media, the concept of claiming for compensation following an injury has been somewhat misrepresented, usually by focusing on unusual and shocking cases in which disreputable lawyers and/or clients attempted to take advantage of the system. The truth of the matter is that the very nature of the so-called ‘no win no fee’ system under which lawyers only receive a fee for their work if they win the case. This means that a personal injury lawyer is only taking those cases in which there is a good chance of success. A case involves circumstances where you place a degree of trust in somebody, in this case, a bus company, and they abused that trust by behaving in a carelessness manner, and that carelessness resulted in you suffering a personal injury.

Anyone running a bus company, for example, has to have been granted a Public Service Vehicle (PSV) Operators license, and in order to receive it, they have to follow the details of legislation such as the Public Passenger Vehicles Act 1981, the Public Service Vehicles (Operators’ License) Regulations 1995 and the Road Transport Operator Regulations 2011.

Amongst the steps which the holder of a PSV Operator’s License is compelled to take are the following:

When carrying passengers, make sure that vehicle weight limits are complied with and that the vehicle meets the needs of passenger safety under legislation such as the Disability Discrimination Act.

Even if maintenance is contracted out keep records of all safety maintenance inspections and repairs.

Given the raft of legal measures which the provider of a bus service has to work around, any injury which is caused by carelessness or the failure to meet any of these duties is clearly a serious matter and deserves to be compensated. It will not only compensate mark the unfairness of the way in which you’ve been treated, but it will also ensure that you don’t end up being financially worse off thanks to the carelessness of another party.

Bus accidents caused by poor road conditions

If the accident which caused your injury was the result of poor road conditions then the responsibility will rest with the relevant local council rather than the bus company. The legislation covering the upkeep of roads is contained in the Highways Act of 1980. This states that a Local council must make ‘genuine efforts’ to keep the road safe. These efforts cover the repair of damage, the removal of blocking, and the treating of snow and ice.

Demonstrating that the Local Authority has been careless will require showing that they were aware of the problem and had a reasonable length of time to deal with it. This means making a Freedom of Information request to establish how often the road has been inspected and whether any reports of the problem had been recorded. If need be, you can support your case by requesting any CCTV footage of the incident, and, according to the Department for Transport, 82% of buses have CCTV fitted.

Get free legal advice about your claim

Many personal injury lawyers not only offer free initial consultations, but they also choose to work on a no win no fee basis. This means that you don’t pay any fees and if you lose, you will not be responsible for covering the costs of your legal fees.

Our partners have great relationships with hundreds of no win no fee solicitors across the UK. If you’re thinking about making a compensation claim, they will be happy to help you and connect you with the right professional for you. Contact us on .

Speak to a legal advisor for advice today.

We understand that making a claim for compensation can be a little discouraging. You can contact a trained legal adviser by filling out the online claim form on this page or you can call free on . They’ll be happy to answer any questions and set your mind at ease!